FAQs | Japanese Cuisine | YAYOI Singapore | Singapore
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YAYOI Loyalty App Migration
Frequently Asked Questions

1. Why is YAYOI migrating to a new system?

YAYOI is upgrading its loyalty programme to provide members with an improved and seamless experience. The new platform will integrate with the POS system, allow faster login, simplify reward redemption, and offer enhanced access to promotions and vouchers.

2. When will the migration take place?

  • Migration period: 8 – 14 December 2025

  • New CRM launch: 15 December 2025

Important:

  • All in-app features will be unavailable during the migration period.

  • Points earned between 8 – 14 December 2025 will be recorded manually and reissued from 22 December 2025 onwards.

  • Redemption of vouchers or points-to-vouchers will not be possible during this period.

3. Will my account and points be carried over?

All membership information recorded before 8 December 2025, including points and vouchers, will be transferred automatically to the new system, provided that the registered email address or mobile number remains unchanged.

4. Is a new account required?

No new registration is necessary. Members may log in to the new system using the same registered email address and password.
If login is unsuccessful, the “Forgot Password” function may be used to reset the password.

5. What should I do if I cannot log in?

Members experiencing login issues should:

  • Ensure that the registered email address used is the same as previously.

  • Attempt a password reset via the “Forgot Password” option.

  • Contact yayoi@yayoi.sg if the issue persists.

6. Will points or vouchers expire during migration?

All active points and vouchers will remain valid after the migration. Expiry dates will not be affected.

7. What should I do if my email address has changed?

Members who have updated their email address should contact yayoi@yayoi.sg and provide both the previous and new email addresses. This ensures that all membership data is accurately transferred.

8. Is an app installation required?

The new CRM system will be web-based rather than app-based. Access will be available via the YAYOI website or through email newsletters for members subscribed to updates.

9. Will the interface or features change?

The new system will feature an updated interface with enhanced functionality, including:

  • Streamlined access to vouchers

  • Clearer overview of membership status and rewards

  • POS-integrated features allowing members to view rewards while in-store

  • Automatic recording of points based on spending when members log in to their profile during in-store visits

10. Who can I contact for assistance?

For further support, members may email yayoi@yayoi.sg or reach out via YAYOI’s official social media channels.

11. How will points be calculated?

Points will be awarded based on the subtotal of the bill, excluding GST. This method calculates points on the actual value of the items purchased.

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